MTN Nigeria is a big player in the country’s telecommunications sector. They hold about 35% of the market share. This can be a problem for their users especially when trying to contact them for assistance or inquiry. The essence of this article is to show you ways by which you can contact MTN Nigeria Customer Care. Of course, their customer care service is available on a 24-hour basis, and ready to listen to your complaints, enquiries, and basic service needs. But still, it could take hours to speak directly to them, cause they render their services to millions of people in the country. So, it’s always advisable to find the easiest and fastest route to contacting them.
Below are different ways of contacting MTN Nigeria Customer Care services. Don’t waste your time on one method if it is taking forever for them to attend to you. It’s always good to have multiple options, so take note of all the methods that will be listed in this article.
MTN Nigeria Customer Care Phone Number
Getting across to them via phone number is one of the oldest and still relevant method. You first have to deal with a voice-over programmed. This programme will ask you a series of questions before transferring you to the next available representative. Getting an available representative to speak with can often take longer. So, kindly exercise patience or try other methods.
If you’re calling from MTN line, just Dial 180 and follow the instructions of the voice-over programme. This code won’t work if you’re calling from another network, instead Dial 08031000180. While if you’re not in the country at the moment and still want to speak with a customer care representative, Dial +2348031000180.
MTN Nigeria Customer Care Email Address
Do you want to contact MTN Nigeria in a more professional way? That’s good, you can simply send them an email on [email protected] with your complaints, enquiries or requests. Please note that we can’t stipulate how long it will take for them to reply to your email. This is a method that requires patience.
MTN Nigeria Customer Care WhatsApp Number
Do you know you can now chat with MTN Nigeria Customer Care on WhatsApp? Yes, you can. WhatsApp is a big social messaging platform and MTN Nigeria has to utilise the platform to render services to its users. Just add any of the listed numbers to your contact list and start chatting with an agent. Below are the dedicated MTN Nigeria Customer Care WhatsApp numbers;
MTN Nigeria Customer Care on Twitter and Facebook
MTN Nigeria Customer Care can also be contacted on popular social media platforms; Twitter and Facebook. On Twitter, simply follow @MTN180 or @MTNNG. The @MTN180 is their official customer care account on Twitter where they receive complaints, inquiries, and requests. On Facebook, you can follow their official page @MTNNigeria, where you can write on their wall, comment or send a direct message.
MTN Nigeria Customer Care Service Centres
You can also reach out to MTN Nigeria directly rather than talking to them via an online platform or through call. MTN Nigeria has various service centres across the various states in the country. Visit their website to check the service centre closest to you. Honestly, I find this method to be more reliable and fast. Though it requires you stepping out of your home or work, but you will be speaking face to face with a real agent and not just a voice-over programme or a social media bot.
MTN Nigeria Customer Care Live Chat
Live chat support is also a good method of contacting MTN Nigeria Customer Care. The method is pretty easy but requires an internet connection. Visit the MTN Nigeria website and in the bottom left corner, you’ll see the Live Chat icon. Click on the icon and fill out the pop-up form. The live chat icon is intuitive, which means you’ll see it on any landing page on their website.
MTN Nigeria Customer Feedback Form
The customer feedback form is also a good alternative for contacting them. In the form, you’ll be required to input your personal details such as name, email address, date of birth and phone number along with the message you want to get across to them.
MTN Nigeria Customer Care via Post Office
Are you the post office kind of person? And want to get write MTN Nigeria Customer Care a letter of your complaints, enquiries or requests? MTN Nigeria got you covered then. All you have to do is write your letter and send to the address below;
- The Customer Care Manager,
- MTN Nigeria Communications Limited
- 4 Aromire Street
- Off Kingsway Road
- Ikoyi, Lagos